CAR RENTAL FREQUENTLY ASKED QUESTIONS (FAQS)
Have a question about car rental? Browse the topics below or click on one of the questions to find an answer and get on the road! For quick tips on car rental, check out our car rental guide.
Have a question about renting a car with us? Find the answers to our most frequently asked questions below.
General Car Rental Questions
What are your renter requirements for renting a car in Australia?
What forms of payment are accepted for renting a car?
Can I pay for the rental of a car for another individual?
Do I need a deposit to rent a vehicle in Australia?
What are your driver license requirements for renting in Australia?
What are your age requirements for renting in Australia?
Can I add an additional driver to my rental?
How do I change or cancel my reservation?
What if my flight is delayed (for airport locations in Australia)?
Can I return my rental vehicle if the Enterprise location is closed?
I would like to keep my rental vehicle for a few days longer, is that possible?
I want to return my car early, will I get a refund?
Will there be an additional charge if I am late returning the rental vehicle?
How long will my booking be held for if I am running late?
What is the minimum amount of time I can rent a vehicle for?
Do I need to refuel the vehicle before returning? Can I pre-pay for fuel?
Kilometre Allowance and Authorized Driving Areas
What is the kilometre allowance for Enterprise vehicle rentals?
Can I take an Enterprise vehicle anywhere in Australia?
Vehicles, Equipment and Protection Products
Can I guarantee the make and model of the car I hire?
Does Enterprise Rent-A-Car offer additional equipment such as child safety seats or GPS?
Can I reduce my damage liability for a rental car in Australia?
Fees, Fines and Tolls
What is a vehicle registration recovery fee (RRF) and premium location fee (PLF)?
What happens if I drive on a toll road?
What happens if I get a traffic infringement?
Customer Service
What should I do if I leave something in the vehicle?